Statutory Free Removal Service

(Terms & Conditions)

The Producer Responsibility Scheme on Waste Electrical and Electronic Equipment (WPRS) has been fully implemented from 1 August, 2018. Customers who purchase regulated electrical appliances, including televisions, computers, printers, scanners and monitors, as specified in the Producer Eco-Responsibility Ordinance, can request free removal service for the same type and quantity of used electrical appliances (only applicable to the same type of regulated electrical appliances).

Customers can choose one of the following options when placing an order:

1. Statutory Removal Service (Operated by ALBA-IWS)

  • Under normal circumstances, 3 working days are required for arranging the removal service
  • The removal service may be different from the delivery and installation service (the old items pending removal can be removed in advance or placed temporarily at the premises for collection later as appropriate)
  • The above service is provided by ALBA Integrated Waste Solutions (Hong Kong) Limited (Vertex is only responsible for making appointments and passing the relevant customer information to ALBA-IWS on behalf of the customer in respect of the Statutory Free Removal Service)
  • Customers shall give no less than 2 working days’ notice in respect of any request for change of delivery time, date and/or place
  • For more details: Click here

2. Statutory Removal Service Not Required

Notes:

  • The old items must stand-alone and be freed from other connections or obstacles.
  • The old item should be kept clean and tidy. If the old items have serious hygiene issuess (e.g. rancid foods, presence of cockroaches and ants, etc.), the collector will have the right not to remove such items, and there will be no more free removal service for the customers.
  • The old items should comply with the specifications of the same type of regulated electrical appliances. For details, please refer to Terms & Conditions.
  • Customers should pay attention to the size of the waste appliance. If it is too big to go through any door, corridor or staircase, the collector will have the right not to provide the service.

Statutory Free Removal Service Application Form