AppleCare Professional Support

Whether deploying iPhone in your enterprise or supporting Mac computers in your organization, AppleCare Help Desk Support provides the backup expertise your frontline technology staff requires.

This plan provides priority access to Apple’s senior technical support staff by telephone 12 hours a day, 7 days a week, allowing you to manage resources more efficiently, improve response time, and reduce training costs. The plan provides one year of coverage to two technical contacts designated by your organization.

• One year of support for an unlimited number of incidents
• Priority telephone access to Apple senior technical staff

Get the IT department-level support you need when deploying macOS, iOS, iPadOS, watchOS, or visionOS in your organization. AppleCare OS Support delivers phone and email support for integration and migration.

Whether you have occasional questions or you need assistance on a regular basis, Apple has a plan to fit your requirements. Each plan provides one year of coverage.

• Enterprise-level incident support
• Includes AppleCare Help Desk Support

Priority onsite service and 24/7 support help keep your end users up and running.

• 24/7 technical support for end users
• Onsite service for two, three, or four years

AppleCare for Enterprise includes flexible service options, priority onsite services, and as fast as next-business-day device repair or replacement.

AppleCare for Enterprise is available in volume-based price tiers starting at 200, 1000, and 5000 covered devices.